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Sadeem Hosting Service - Data Privacy


Backup and Disaster Recovery Policy

Backups

  • We keep 17 full backups of each customer database for at least14 days according to the following schedule:
    • Daily backups for the first 14 days.
    • Weekly backups 2..
    • Monthly backups 1.
  • Backups are replicated across at least 2 different data centers , located on at least two different continents, to ensure redundancy and availability.
  • You can download manual backups of your live data anytime using the control panel.
  • You may contact our Support team to restore any of these backups on your live database or a stage  instance.

Disaster Recovery

In the unlikely event of a complete data center outage (which has never occurred so far), Sadeem has a disaster recovery plan in place with the following objectives:

RPO (Recovery Point Objective) = 24 hours
  • This means that in the worst-case scenario, you could lose up to 24 hours of work if we need to restore from the latest daily backup.
RTO (Recovery Time Objective)
  • 24 hours for subscriptions.

How is this achieved?

  • We actively monitor our daily backups , which are replicated across multiple global locations.
  • Restoring data from the previous day’s backup can be completed within a few hours.

Database Security

  • Each customer's data is stored in a dedicated, isolated database — no shared databases between clients.
  • Strict access control rules are implemented to ensure complete isolation between customer databases running on the same cluster. Cross-database access is not permitted.

Staff Access

  • Sadeem Support team may log into your account to assist with troubleshooting support issues.
  • They use their own special internal credentials , not your password (which they do not have access to).
  • This system improves efficiency and security : staff can reproduce the issue without requiring you to share your password, and all actions by staff are audited separately .
  • Our helpdesk team respects your privacy and only accesses files and settings necessary to diagnose and resolve your issue.

System Security

  • All Sadeem Cloud servers run on hardened Linux distributions with regularly updated security patches.
  • Only a limited number of trusted Sadeem engineers have remote access to servers, using encrypted SSH key pairs from computers with full-disk encryption.

Physical Security

  • Sadeem Cloud servers are hosted in trusted global data centers (e.g., OVH, Hetnzer, Oracle, Contabo, Amazon), which meet the following physical security criteria:
    • Restricted perimeter access , limited to authorized personnel only.
    • Biometric or badge-based access control .
    • 24/7 CCTV surveillance of all critical areas.
    • On-site security personnel available around the clock .

Data Encryption

All customer data is encrypted during transmission and storage:

  • 256-bit SSL encryption (HTTPS) protects all communications between clients and server instances.
  • End-to-end encryption secures all internal communications between our servers.
  • Our servers are under strict security monitoring and patched regularly against known SSL vulnerabilities.
  • All SSL certificates use 2048-bit modulus keys with full SHA-2 certificate chains, achieving an A+ rating on major SSL testing tools.

Network Defense

  • All infrastructure providers used by Sadeem Cloud have massive network capacities designed to withstand the largest DDoS attacks .
  • Their mitigation systems automatically detect and divert attack traffic at the edge of their networks before it impacts service availability.
  • Firewalls and intrusion prevention systems on Sadeem Cloud servers help detect and block threats like brute-force password attacks.
  • Database administrators also have the option to configure login attempt rate limits and cooldown durations .

Credit Card Safety

  • We do not store credit card information on our systems.
  • Payment information is transmitted directly between you and our PCI-DSS compliant payment providers .